We’re looking for dedicated, creative people to join us in making Start Small Think Big even better. Is that you?

Full-Time Career Opportunities

Chief Operating Officer

Start Small Think Big is seeking a Chief Operating Officer. A new position reporting directly to the Executive Director, the COO will be responsible for ensuring that Start Small’s infrastructure and systems are sufficient to keep up with the organization’s accelerating growth. We are seeking a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization and leading an executive management team. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, is it also critical that the team retain the creative spark that fundamentally drives the Start Small mission.

The COO will manage the day-to-day activities of Start Small and engage in organizational review and direction setting, program oversight and leadership on various mission-critical issues. This person will play a key role in day-to-day staff leadership, identify opportunities and challenges, and work across departments to design and implement highly innovative and scalable solutions.

Impact Assessment Manager

Start Small Think Big is seeking an Impact Assessment Manager, to join our team and support our efforts to measure and evaluate the impact and delivery of our Small Business services. This position will play a key role in supporting Start Small as a growing organization eager to maintain a rigorous commitment to data-driven decision making and scaling truly impactful programming. The ideal candidate will be passionate about evaluation, with outstanding data management and analytical skills, matched by strong interpersonal skills to adeptly conduct interviews and build relationships with diverse audiences. The Manager will be instrumental in Start Small’s efforts to fill research gaps and drive best practices in supporting the success of under resourced entrepreneurs.

Marketing Program Manager

The Start Small Marketing and Sales Program assists small business owners with a range of marketing and sales needs. On the marketing end, our aim is to assist small business owners in building a marketing infrastructure for their business (a brand identity guide, marketing collateral, digital presence), and for more advance businesses, support them in developing a marketing strategy for their business (SEO, Online Advertising, Website Audits, and Strategic Marketing Plans) by connecting entrepreneurs to marketing experts who can assist them for free. One the sales side, we aim to identify new and varied sales opportunities that can help our businesses increase their revenue and support their readiness for various distribution channels. This role offers a unique opportunity for a skilled and highly motivated Marketing Program Manager, with an interest or background in marketing and communications, to use their talents to assist under-resourced entrepreneurs in accessing the marketing support they need for their business.

Client Relationship Manager

The Client Relationship Manager is a critical member of the Start Small team and the first person our clients, partners and supporters will meet when they come through our doors. This role is an exciting opportunity for a highly organized, detail-oriented multi-tasker with strong interpersonal skills to contribute to our clients’ customer experience. The Client Relationship Manager is a critical member of the Start Small team and the first person our clients, partners and supporters will meet when they come through our doors.

The Client Relationship Manager reports directly to the COO. Job responsibilities shall include, but shall not be limited to, managing the onboarding process for Start Small entrepreneurs; providing ongoing case management services for entrepreneurs as they receive services from Start Small; establishing, maintaining and enhancing strong collaborative relationships; and working on additional projects to streamline our services for entrepreneurs.