COVID exacerbated many structural inequities in the United States and permanently shifted the small business landscape. It required us to respond urgently and decisively to the immediate and pressing challenges that this crisis has created for small businesses across the country. We immediately transitioned all programming online. This change enabled entrepreneurs to access our services online and by phone much more quickly and enabled us to expand nationally. We also created an Emergency Relief Fund program, which provided cash relief to entrepreneurs in our community, enabling them to cover expenses and keep their businesses open.
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